Privacy Policy

Welcome to Akidha! Please read this Privacy Policy carefully before using Akidha on the website or application.

Akidha (referred to as “Platform,” “Portal,” “We,” “Us,” or “Our”) is registered under Ohlogy.in. Whether you’re using our website or mobile application, we’re fully committed to keeping your data safe, confidential and secure. This policy shares in detail how we collect, use and protect your information while you interact with our platform.

By using Akidha, you agree to this Privacy Policy. If you do not agree, we kindly request that you refrain from using the platform.

Changes to This Policy

Akidha reserves the right to update this Privacy Policy at any time without prior notice. Please review the Terms and Conditions and Privacy Policy pages regularly to stay updated with any changes. Continue using of the platform directly denotes that you have read and accepted Privacy Policy and Terms and Conditions mentioned on Akidha. If you have any concerns related to any of the policy or terms, you can reach us at support@ohlogy.in. If you do not agree with any aspect of the Privacy Policy, you shall discontinue browsing further.

Consent to Use

By clicking “I Accept” or by continuing to use the portal, you confirm that you have read, understood and accepted all Privacy Policy terms. It also refers to the fact that you have granted your consent to Akidha for collecting, storing and sharing your personal data accordingly. By accessing the platform, you enter into a legally binding agreement under Indian law.

Authorization to Share Data

If you are sharing personal data on behalf of another person (including individuals under 18), you confirm that you have legal authority to do so. This includes giving consent to collect, process and use the information. Akidha assumes that your authorization is valid and does not independently verify the same. You accept full responsibility for any consequences arising from such data sharing with us.

If you are accessing Akidha from outside India, you do so at your own discretion and risk. Akidha will not be liable for compliance with local laws in jurisdictions outside India.

What Information Do We Collect?

You can browse through our platform without creating an account partially. However, to get complete access to all the features and benefits, registration is mandatory. During the registration and service usage, we may collect the following personal and sensitive personal data or information (SPDI) in accordance with applicable laws:

• Full name, contact number, email ID, gender, date of birth and address
• Medical history, doctor’s details, prescription uploads, health-related queries
• Order details (placed, cancelled, returned), including substitute recommendations
• Payment information, transaction history, spending patterns
• Responses to surveys, contests, referrals and customer service interactions
• Preferences, usage trends, search and browsing history
• Any other details submitted by you

Cookies & Tracking

Like other digital platforms, Akidha uses cookies and tracking tools to improve the user experience. Cookies are those small data files stored on any device that fetches your preferences and other data to analyze user preference patterns.

These technologies may collect:

• IP addresses
• Device details (OS, browser type, plug-ins)
• Location data
• Time zone and access times
• User activity patterns

These details help us create a seamless, more customized experience while enabling optimized platform performance.

IP Address & Device Information

We may automatically obtain technical information related to the device you might have used to login, including:

• IP address
• Browser and OS version
• Device identifiers and location data (if enabled)

This information helps diagnose issues, enhance security and monitor platform traffic. We do not share such data with anyone unless required by law.

How Do We Use Your Information?

Your data is collected and processed only for purposes that help us serve you better, including:

1. Registering your account and sharing updates or notifications
2. Improving your experience on the platform
3. Responding to your queries or complaints
4. Analyzing user behaviour and trends to deliver personalised user experience
5. Generating insights through aggregated data
6. Performing audits and internal quality assessments
7. Conducting market research and product development
8. Following up on prescription refills and repeat orders
9. Managing surveys, contests, or referral programs
10. Communicating with you for order-related support
11. Preventing fraud, unauthorized access, or suspicious activity

Data Security

We adopt strong security measures to keep your personal information safe with Akidha. From secured storage systems to encrypted data handling protocols, we strive to protect your data from unauthorized access, misuse and loss.

However, no platform can guarantee absolute security of data. While we take all possible precautions, you acknowledge and accept the inherent risks of data transmission and storage on the internet.

Promotional Communication

Akidha does not make unsolicited calls or messages for marketing purposes. However, we may send you updates on new products, offers, or promotional content via email.

You can opt out of these communications anytime by clicking the "unsubscribe" link in our emails or writing to us at support@ohlogy.in.

Severability

Each clause in this Privacy Policy stands independently. If any provision is deemed invalid due to any circumstantial reasons, the rest of the provisions shall remain in full force and effect.

Governing Law & Jurisdiction

This Privacy Policy is governed by Indian law. In reference to any conflict related to any of the policy, the matter would be resolved in the exclusive jurisdiction of the courts in Mumbai, India.

Customer Grievance Support

If you have any questions regarding this Privacy Policy, you may contact the Grievance Officer authorized under the IT Act.

Grievance Officer Contact:

• Name: Mr. Kevin Bhayani
• Email ID: Kevin@ohlogy.in
• Working Hours: All Mon–Fri, 10 AM–7 PM except National Holidays.

At Akidha, we are committed to ensuring a smooth and transparent user experience. If you have any complaints, concerns, or grievances related to Akidha and its services, you may reach out to our Grievance Officer on the given email ID, describing your complaint. You shall get acknowledgment of your issue raised within 48 hours and shall try to resolve the same within a stipulated period of 15 days from the date of its receipt. In case of any delay due to unforeseen circumstances, you will be duly informed with a revised resolution timeline.

We shall promptly receive, acknowledge and act upon any order, notice, or direction issued by the Government, legal authority, or court of competent jurisdiction, as per applicable law.

Need Assistance?

IIf you have questions or concerns about this Privacy Policy or how your data is being handled, please contact us at +91 22 6952 3772 . We appreciate your trust in Akidha. Our promise is to honor the trust with utmost transparency, responsibility and care.