Akidha is a trusted Indian online pharmacy that helps families get genuine, WHO-GMP certified medicines at affordable prices. We focus on educating you about the molecule inside your medicine—so you save smartly without compromising quality.

We buy directly from top WHO-GMP certified manufacturers, removing unnecessary middlemen. This lets you get the same quality medicines at fair, transparent prices.

All our medicines come only from WHO-GMP certified factories. Each order is reviewed by a doctor and is checked by a qualified pharmacist before dispatch.

Not right now.

No. All prices and fees are shown clearly before you make payment.

Call us at +91 22 6952 3772 or email support@akidha.in (10 AM–7 PM, Mon-Sat).

You’ll receive a feedback link after each interaction. You can also write to our Grievance Officer Ms. Ankita at support@akidha.com

They are medicines with the same active ingredient (salt) and dosage as branded ones. They work the same way but cost much less because they don’t carry heavy marketing costs.

Yes. They meet the same testing and quality standards as branded medicines and are approved by regulatory authorities.

Never. You’ll always be asked for your consent before switching to an alternative.

Our system curates one WHO-GMP certified alternative per molecule, verified by doctors and pharmacists for safety, compliance, and value.

You can view recommended substitutes side-by-side with your prescribed brand. Our doctor and pharmacist teams can guide you if you’re unsure.

It means the medicine is currently unavailable for purchase on our platform.

All medicines shipped have a minimum of 6 months or more remaining before expiry.

Yes, Akidha delivers to over 29,000+ pincodes in India. You can check availability by entering your PIN on our website or app.

Most orders are dispatched within 24–48 hours after doctor approval and reach you within the estimated delivery date shown at checkout.

Orders above ₹500 are delivered free. A small fee applies to smaller orders.

Go to My Orders → Track Order in the app or website. You’ll also get SMS/WhatsApp updates once the order is dispatched.

Address changes are allowed only before the doctor’s call is completed. Once confirmed, changes aren’t possible.

Call our Customer Care at +91 22 6952 3772 (10 AM – 7 PM, Mon - Sat) and we’ll investigate immediately.

Not yet. We’re working to enable faster delivery in select locations soon. Our mission isn’t speed. It’s impact — through care that listens, savings that matter, and awareness that empowers every family.

By law and safety standards, prescription medicines must be reviewed by a qualified doctor. Our doctors confirm your prescription and suggest safe, cost-effective substitutes if applicable.

Yes. Every doctor and pharmacist on Akidha is licensed, verified, and registered with government medical councils.

Yes. You’ll see their name, qualification, and experience on your invoice and prescription.

You can call us back at +91 22 6952 3772 (10 AM – 7 PM) and we’ll reschedule it quickly.

Our doctor consultation is meant to ensure that every medicine you take is right for your health and free from unwanted side effects. This service is available only for confirmed orders.

We accept Credit/Debit Cards, Net Banking, UPI, Wallets (Paytm, PhonePe, etc.), and Cash on Delivery (COD).

Yes. We follow RBI guidelines and use encrypted, secure gateways.

Wait up to 2–4 business days for bank confirmation. If the issue continues, contact our support team.

Currently, COD and UPI are supported at delivery; card swipe machines may not be available everywhere.

You will receive a WhatsApp message or an SMS with the payment link when the order is ready to be dispatched.

We have a no-questions-asked return policy. You can request a return within 15 days of delivery for missing, damaged, or incorrect medicines. Used or opened products cannot be returned.

Go to My Orders → Return Order or call +91 22 6952 3772. Our team will guide you through the process.

Refunds are processed within 48 hours after we receive and verify the returned product. Refunds, if any, will be processed to your original payment source.

Opened, partially used, or tampered items—and temperature-sensitive medicines—cannot be returned.

Invite your friends and family using your unique referral code.

Go to Profile → Wallet & Referrals to find your referral code and share it directly via WhatsApp, SMS, or social apps.

You’ll get your reward after your friend’s first order (₹500+) is delivered successfully.

Akidha Coins are automatically applied at checkout — you can use them for up to 10% (max ₹100) off per order.

Yes, referral rewards expire 90 days after being credited to your wallet.

No. Referral rewards stay in your Akidha Wallet and can be used only for purchases on the Akidha App, Website, or via Call.

Akidha wallet has two parts Akidha Coins (10% redeemable, max. Rs. 100) and Akidha Cash (100% redeemable). It’s your in-app wallet that holds referral rewards, refunds, and promotional credits.

Wallet balance is auto-applied on your next order—up to 10% of the total cart value.

No, wallet balance can only be used for purchases on Akidha.

Referral coins never expire. Promotional credits usually expire within 90 days, as mentioned in the offer details.

Our drug license numbers and grievance officer details are published on our website as per government regulations.

We follow strict privacy and data-security laws. Your medical data is never sold or shared for marketing.

Yes. All substitutions follow CDSCO and telemedicine regulations and are approved by a qualified doctor.

Yes. For temperature-sensitive medicines, we use insulated packaging and verified logistics partners.